Cookie and Privacy Policy
We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website (ThisVitalLife.Com) and Five Institute the trading name for Five Global Limited.
We take privacy and confidentiality very seriously and are therefore committed to respecting and protecting the privacy and rights of all those who’s data is held by us. We comply with the Data Protection Act 1998 and related data protection legislation, including the EU General Data Protection Regulation.
We recognises the importance of protecting your privacy. We have developed this privacy notice in order to help you to better understand the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site, as well as details on how you can have control over the use of your data.
This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
By visiting our website and submitting your details to us, you consent to our using your personal data and/or information in accordance with this policy. If you are a client of the firm, your information may be used in different ways. Further information about this is available on request.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
This policy may be changed from time to time in order to be in line with UK legislation, and it is up to date as at May 2018. By using our website, you’re agreeing to be bound by this Policy.
If you have any comments or queries regarding the use of your data, please contact us at yourhelpdesk@fiveinstitute.com. Alternatively, you can write to us at our offices at Five Global Limited, Little Moss Side, Lyth, Kendal, Cumbria, United Kingdom, LA8 8DL
Data Controller
Nicholas Haines acts as the data controller for Five Global Limited, and is responsible for your personal data. If you are referred to work with one of our external partners, please be aware that this policy applies to Five Global Limited only, and each external partner will have their own applicable privacy policy.
We will let you know which entity will be the controller for your data when you purchase a product or service with us. Nicholas Haines is the controller and responsible for this website. He is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us.
Third Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Your Data
You have a choice about whether or not you wish to give your information to us, or receive information from us. We only hold data from individuals who have previously come to us as clients, or who have opted to receive communications from us. We will not use or process your data for any other purpose, unless required to do so by law, nor will your data be kept for longer than is necessary.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us.
What Information Do We Collect About You?
When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
Registration Information
When you register for any of our products, services or newsletters you will provide us information about yourself.
Credit Card Information
If you choose to avail of our services, you may need to give personal information and authorisation to obtain information from various credit services. For example, you may need to provide the following information:
- First and Or Last Name
- Mailing address
- Email address
- Credit card number
- Name on credit card
- Credit card billing address
- Business and home phone number
We do not store credit card details nor do we share customer details with any 3rd parties
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customise our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We will not sell or rent your information to third parties other than those listed in this privacy notice.
We will only disclose your personal information to suppliers who process information on our behalf. We do not disclose such information without your prior approval and consent, unless we are legally required to do so.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will not share your information with third parties for marketing purposes.
Please be reassured that we will not release your information to third parties beyond Five Global Limited for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Additionally, you have the right to request deletion of your details or object to our processing of your details. You can do so at any time by contacting us. Under those circumstances, we will no longer keep your details, or process your details, unless we are required to keep them as a matter of law or unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
The accuracy of your information is important to us. If we hold inaccurate information about you, please contact us.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users.
A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
How Do We Use Information We Collect from Cookies?
As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.
(Internet Protocol) IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at yourhelpdesk@fiveinstitute.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
If you have given us personal information, we take steps to ensure that it’s treated securely, to protect the loss, misuse or alteration of your information.
Non-sensitive details (such as your your email address) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Any information you transmit to us, is done at your own risk, although we always make our best efforts to ensure that your information is secure.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.
Our Commitment To Data Security:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Choice/Opt-In/Opt-Out
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
A Special Note About Children
Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.
Acquisition or Changes in Ownership
In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
Policy Modifications
We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent. This policy has been
If you require any more information or have any questions about our privacy policy, please feel free to contact us by email CLICK HERE
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
The accuracy of your information is important to us. If we hold inaccurate information about you, please contact us.
You have the right to access information we hold about you. Please email our Data Protection Officer at yourhelpdesk@fiveinstitute.com if you wish to make an access request or update or amend your data in any way.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
If you have given us personal information, we take steps to ensure that it’s treated securely, to protect the loss, misuse or alteration of your information.
Non-sensitive details (such as your your email address) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Any information you transmit to us, is done at your own risk, although we always make our best efforts to ensure that your information is secure.
What we may require if a request is made?
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Governing Law
This website and your use of it is governed by the laws of England and Wales. In accessing this website you agree that any dispute about its use will be determined only by the courts of England and Wales. Please note that this policy does not create any contractual or other legal rights.
Our Contact Details
Our full details are:
Full name of legal entity: Five Global Limited
Company number 10605056
Name or title of data privacy manager: Nicholas Haines
Email address: yourhelpdesk@fiveinstitute.com
Postal address: 12 Cliff Way, Nottingham NG12 1AQ
Telephone number: +44 (0)7960012006
We will endeavour to resolve any of your concerns or complaints, however if we are unable to do so to your satisfaction. If we are unable to resolve it satisfactorily, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
Review of this Policy
We keep this Policy under regular review and it was last updated in May 2022 Your continued use of our website, following the posting of any changes, indicates your acceptance of such changes.